We are confident and passionate about our software! Here are three main reasons you should choose iHug Software: (1) Our software is continuously developed on technology that other popular brands use such as, Tesla, NASA, Uber, Paypal, Netflix and AirBnb. (2) We have studied the ambulance industry and have built technology specifically designed to help grow your business, removing the complexity of other softwares. (3) It is very user-friendly to both your business and the customer.

Absolutely. If you can show us your monthly cost for software, we will beat the price by 5%. We also have regular promotions so please contact us for more information.

Our turn-key packages include your very own business portal where you can book rides, take payments, dispatch requests to drivers, keep a record of all your rides and more. It also comes with an easy solution for your customers to book rides and is also linked real-time with the driver app to become on-demand.

The software allows you to charge via all major credit and debit cards. We use a payment system called Stripe, which is used by popular brands such as, Amazon, Lyft, Target, Postmates, Doordash, Facebook and more.

The radar machine learning engine embedded in our software scans every payment to help identify and prevent fraud. Even if a card has insufficient creating less headache for you.

Absolutely. Every time you book a new ride, the receipt will automatically be sent to their email address and your business will be black carbon copied for your records.

This is where it gets exciting. You can track your drivers live on a map, see time and date stamps when they arrive, are in progress and have completed the journey. All you do is send the driver the ride and they handle the rest through the driver app!

You sure can! We understand every business is different so we have made it very user friendly. You are able to set your base fee for one way or round trips, mileage fees and even an hourly rate if you choose.

You can let your driver know any relevant information through the software. Example, if the customer has two items of luggage, or their flight number is FCY5, you just input it when booking and it will be sent to their app. No more stress!

Why, yes they can. Already have a customer list? All you need to do is invite them via their email and they can start booking rides in your business portal. They select the service type, date and time, make payment and then you can dispatch the driver on-demand or through a schedule.

We offer chat support and also have fun tutorial videos to help you get set up. It is very user friendly.

You sure can. Just click on the affiliate driver in the portal and off they go! Please be sure when setting up pay rates to drivers, they are set to more than compensate them.

Yes, it is up to you! You have the option to pay them a $ amount at the end of the ride, or if you prefer to keep the money and pay them an hourly wage later on, you can do that too. It's all up to you!

Our suites are based on 30 day service periods, and not actual usage. This means if you're unsatisfied with the software, you may cancel at any time. Your suite ends the following month on the day you signed up, and your payment method will not be charged. Please contact us if you're thinking about cancellation so that we may assist with any issues.

iHug's Rideshare Software does not connect users with transportation. Its up to the business to market, advertise and promote their own custom services and provide transportaton to those riders. iHug's Rideshare Software helps streamline your business, and acts as an all-in-one point of sale system.

Great question, iHug is a rideshare software platform. We do not provide transportation to users. If you're a livery operator, taxi driver, or any other transportation broker, you're fully responsible to meet all local, state and federal rules and regualtions to operate. We kindly ask that you review our master terms of usage.

We offer 24/7 online support via email. We love answering questions, solving problems, and helping you build your rideshare business.

We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few reasons:

- Our servers run on ReactJS, providing us with live views. We can instantly view your account, system details, and other information so we can troubleshoot effectively.

- Building your own rideshare is easy and systematic. We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction.

- It's faster. We can quickly get to the bottom of your questions without putting you on hold.

- Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.

- We've received feedback that email support is efficient, focused and resolves issues immediately. You can easily email us at the link below:

Email Us

At iHug we have to maintain servers, hire software developers to keep our systems up to date and pay administrative costs that come with running our platform.

The Driver App fee is individual to each driver that you invite to your business profile and portal. The fee helps with administrative costs, such as automatic payments to your drivers and other costs that come with running the Driver App.

Wonderful question! All of your business information, customer profiles, driver profiles, request information and all other data remains securely accessible at all plan levels. You can change plans at any time, as much as your need without additional costs.

When you upgrade or downgrade plans, you change the limit of drivers you can invite to your business. You also change the limit of service categories you can create for your business.

We're more than happy to answer your question. When you operate your business, you might want to offer different levels of services. Creating a service category is the way to go. Lets take as an example you want to offer a sedan ride and minivan ride, you simply create two service categories and set your own prices. It's that simple!

At iHug, we believe security and encryption is extremely important. Our platform encrypts data; we encrypt data using a cryptographic algorithms; and we use encryption keys that works in conjunction with the encrypted data and the algorithms. This means your business and customer data is highly secure.

At iHug, we use Stripe Payments which power our platform. All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).